What types of personalized products do you offer?

We offer a curated collection of personalized wall art, acrylic LED plaques, framed posters, and canvas prints. Popular items include Alluring Beauty, Interlocking Hearts, and custom name designs.

What is the message card that comes with my order?

Each order arrives with a beautifully designed message card included in the packaging.

Can I see what the product looks like before I order?

Yes! Every product listing includes detailed photos showing the product from multiple angles so you know exactly what to expect.

What is the quality of your products?

Absolutely. Our products use premium materials — high-quality acrylic for LED plaques, museum-grade frames, and archival-quality paper for prints.

What gift box options are available?

Every order comes in a complimentary soft-touch gift box. You can upgrade to our luxury mahogany-style box at checkout.

Where do you ship from, and how long does delivery take?

All orders ship from the United States. Standard shipping takes 5-10 business days total.

Do you ship internationally?

Yes, we ship worldwide! International standard shipping typically takes 5-15 business days.

Will I receive a tracking number for my order?

Yes, every order includes tracking. You will receive an email with your tracking number once shipped.

Why does my order take a few days before it ships?

Every piece is made to order with your specific personalization, taking 2-5 business days to produce before shipping.

What is your return and exchange policy?

Because our products are personalized, we cannot accept returns for change of mind. If your item arrives damaged or defective, contact us within 30 days.

What if my order arrives damaged or broken?

Email us at support@momentstreasured.store within 30 days with a photo of the damage for a replacement or full refund.

Is your product gift-ready when it arrives?

Yes, every order arrives ready to gift with no additional wrapping needed.

Can I send an order directly to someone as a gift?

Absolutely! Enter the recipient's shipping address at checkout. No pricing information is included in the package.

How should I care for my product?

For framed prints and posters, keep away from direct sunlight and moisture. For acrylic LED plaques, wipe gently with a soft dry cloth. Handle all products with care.

Will the prints and colors fade over time?

We use archival-quality inks and premium materials designed to resist fading. With proper care and placement away from direct sunlight, your product will look vibrant for years.

How do I place an order for personalized products?

Browse our collection at momentstreasured.store, select your piece, add personalization details, and complete checkout.

Can I change or cancel my order after placing it?

Email us at support@momentstreasured.store as soon as possible, ideally within a few hours of placing your order.

Is this high-quality or mass-produced?

Our products are made with premium materials - museum-grade frames, high-quality acrylic, and archival paper - designed for daily wear.

Frequently Asked Questions

Q: What materials are your products made from?

Our products are made with premium materials including high-quality acrylic, museum-grade framing, and archival paper, which is durable, vibrant, and built to last. Many products are available with a beautiful 18K gold finish applied through a high-quality electroplating process that resists rubbing and flaking.

Questions before you buy answered honestly.

Don't see yours? Email support@momentstreasured.store and a real person from our studio will reply within 24 hours (usually faster).

THE PRODUCT

What materials are your products made from?

It depends on the product type. Our acrylic LED plaques use crystal-clear, optically pure acrylic with built-in LED lighting. Our framed prints and posters use museum-grade frames with archival-quality, fade-resistant inks on premium paper. Our canvas prints are gallery-wrapped on solid wood stretcher bars with vibrant, long-lasting inks.

Will the colors fade over time?

We use archival-quality inks and premium materials designed to resist fading. With proper care — keeping prints away from direct sunlight and moisture — your product will look vibrant for years.

How do I care for my product?

For framed prints and posters, keep away from direct sunlight and high humidity. For acrylic LED plaques, wipe gently with a soft, dry cloth. For canvas prints, dust lightly with a dry cloth. Avoid harsh chemicals on all products.

Can I display it every day?

Yes, that's what it's made for.

Where are the products made?

Designed and shipped from the USA. Each product is made to order with your personalized details.

What does "made to order" mean?

Every product is created specifically for you with your custom details — names, dates, photos, messages. Nothing is pre-made or sitting on a shelf. That's why each order takes a few business days to produce before shipping.

PERSONALIZATION

What can I personalize?

Depending on the product, you can add custom names, dates, locations, photos, and heartfelt messages. Each product listing shows exactly what can be personalized.

Can I preview my personalization before ordering?

Yes! Each product page includes detailed mockups and preview images so you know exactly what to expect.

What if I make a mistake in my personalization?

Contact us at support@momentstreasured.store as soon as possible. If production hasn't started, we can update your details at no charge.

SHIPPING

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Production takes 2–5 business days, plus shipping time of 3–7 business days within the US. Total delivery is typically 5–12 business days.

Do you offer free shipping?

Yes! Orders over $75 ship free within the US. Standard shipping rates apply for orders under $75.

Will I receive tracking information?

Yes. Every order ships with full tracking. You'll receive an email with your tracking number as soon as your order ships.

RETURNS

What is your return policy?

Because our products are personalized and made to order, we cannot accept returns for change of mind. However, if your order arrives damaged, defective, or incorrect, we will remake it or refund you — no questions asked. This is standard practice for custom, made-to-order products.

What if my order arrives damaged?

Email us at support@momentstreasured.store with a photo of the damage. We'll send a replacement right away — no need to return the original.

How long do I have to report an issue?

Our 30-day promise covers any manufacturing defects or shipping damage. Contact us within 30 days of delivery and we'll make it right. After that, production has usually begun on any remake, but reach out anyway — we'll do our best.

GIFTING

Is the product gift-ready when it arrives?

Yes! Every order arrives carefully packaged and protected, ready to give as a gift.

Can you ship directly to the recipient?

Yes. Enter their address at checkout. We never include a price or invoice in the package.

ORDERING

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments processed on PCI-compliant Shopify infrastructure.

Is checkout secure?

Yes. The entire site is SSL-encrypted, and payments are handled by Shopify Payments and the listed processors. We never see or store your card number.

Will I receive an order confirmation?

Immediately by email. If you don't see it in 5 minutes, check your spam folder or email support@momentstreasured.store.

Still have questions?

Email support@momentstreasured.store. A real person from our studio will reply within 24 hours usually the same day.